We have all found ourselves in that situation- we are suddenly confronted by a rude work colleague with onlookers around. They have a reputation for being unsavoury and arrogant and we know that they deserve a piece of our mind. Or, we are on the phone to a company representative who appear to be incompetent. We would have every reason to lose our cool.
Losing our patience is so easy to do nowadays. A lack of self-control is a trait that is very much tolerated in our society. Although in many cases this is justified, responding in kind when someone is rude or patronising is not the elegant thing to do. It takes strength to rise above petty behaviour